Welcome to Sexy Halloween Clothing, where we’re dedicated to making your transformation journey as enchanting as our costumes! We understand that finding the perfect fit and style is essential for your special occasion, which is why we’ve created straightforward shipping and returns policies to ensure your complete satisfaction.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping FREE (on orders over $50) 15-25 business days after dispatch EMS

Please Note: We ship worldwide, excluding some Asian countries and remote regions. Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to love your Sexy Halloween Clothing purchase! If something isn’t quite right, our hassle-free return and exchange process makes it easy to find your perfect costume.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days from the date you receive your items. To be eligible for a return or exchange, your item must meet the following conditions:

  • In its original condition with all tags attached
  • Unworn, unwashed, and undamaged
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

Important Hygiene Notice

For health and safety reasons, we cannot accept returns on the following intimate items unless they are defective or damaged upon arrival:

  • Lingerie
  • Any costumes that include lingerie components

This policy helps ensure the safety and comfort of all our customers.

How to Initiate a Return or Exchange

1 Contact Our Team: Email us at [email protected] with your order number and details about the item you wish to return or exchange.
2 Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number within 1-2 business days.
3 Package Your Item: Carefully pack the item in its original packaging, including all tags and accessories.
4 Include Documentation: Print and include the completed return form and your original receipt.
5 Ship Your Return: Send your package to our returns department at:

Sexy Halloween Clothing – Returns Department
6740 West Montebello Avenue
Glendale, US 85303

Return Shipping & Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

Refund Timeline:

  • Approved refunds will be processed within 3-5 business days after we receive your return
  • Refunds will be credited to your original method of payment (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take 5-10 business days for the refund to appear on your account statement

Please note that original shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size or style, we’ll be happy to assist you once we receive your return. Exchanges are subject to product availability. If the item you want is out of stock, we will process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and provide you with a prepaid shipping label to return the defective item.

Questions?

If you have any questions about our shipping or returns policies, please don’t hesitate to contact our customer service team at [email protected].

We’re here to ensure your Sexy Halloween Clothing experience is magical from start to finish!